Comments on: MMO Development Lesson #26

By: Ryan Shwayder’s Nerfbat » MMO Development Lesson #27

Ryan Shwayder’s Nerfbat » MMO Development Lesson #27 — Mon, 28 Jan 2008 05:01:41 +0000

[...] it easy to come back. If someone has quit your game (See: Lesson #26), make it so easy to come back they can’t believe they quit in the first place. I’ll [...]

By: Cameron Sorden

Cameron Sorden — Wed, 16 Jan 2008 16:52:58 +0000

I’ve purposely made a point to not do repeat business with at least three game or entertainment companies, that I would otherwise have probably come back to at some point, for that exact reason. Canceling by phone is maddening, especially when they put you on hold forever and then waste another 10 minutes to trying to talk you out of it.

By: Ted

Ted — Wed, 16 Jan 2008 14:29:52 +0000

Sulakor has a good point. Your subscription buys you x number of days. Cutting that short just because you decide to not continue when your x days are up doesn’t mean the company should revoke the remaining days without compensation.

By: Teronicus

Teronicus — Wed, 16 Jan 2008 12:48:11 +0000

This should apply to EVERYTHING you can subscribe to on-line. Free Credit Report.com, Rhapsody both have no problems letting you sign up to use their service online but come time you want to cancel it you have to call an 800 number, be harrassed by phone reps offering you special deals to stay. You are correct, I will never use those services again, EVER.

By: Sulakor

Sulakor — Wed, 16 Jan 2008 06:00:10 +0000

Excellent Lesson.

I’d like to add that if I’ve paid for a month and cancelled midway through let me at least play out the month. Everquest II does this, I have cancelled and resubbed to EQ2.
Lotro, on the other hand, I cancelled recently mid way through the month, forgot I hadn’t mailed my gold to my partner so tried to log back in to send her my belongings - sorry, no can do, “you’ve cancelled - we don’t want you near us anymore”
Leaves a bad taste in the mouth…