Server Queues
If someone crashes or logs out and your server has a queue, they should jump to the front of the queue if they try to get back in within 10 minutes. I just waited for almost 2 hours to get into Darkfall, immediately crashed after hitting “Play” (because I forgot to install their C++ redistro, which they forgot to ever tell me to do), and now I get to wait AGAIN. The actual game of Darkfall isn’t as bad as I expected. The effort involved in getting it and getting to play it is in-friggin’-sane on an epic fail scale.

Honestly? The game speaks of extreme unprofessionalism at every bloody level.
Ouch!
Of course I’m waiting on the epic 4 hour download of the EVE patch right now. That’s kinda fail also — but not like what you just described.
I’ve given my opinion, but have to agree on the unprofessionalism remark by CeasarsGhost.
Anyway enough bagging on a dead horse.
As for Queues, it keeps you thinking the game is very popular, and keeps it popular to a degree, so it serves its purpose.
Hang in there!
Hopefully it will pick up. I was curious if that game was actually any good. Although I’m not really the hardcore type.
5 hours of queuing. 15 minutes of playing. Crash. Back in the queue. Fuck.