Just a little rant. It’s been almost 12 hours since I submitted a petition on their website. I decided to reactivate my account for the dozenth time today. It was a giant pain to even figure out which account I wanted to reactivate, in part because I had to be on a very specific login form to even get it to tell me anything (if you account isn’t active, most of the login forms just act as if you put in the wrong info). When I finally found the right one (yes, I have two or three and there’s only one I care about)… “Account is banned.”
The last time I played was at least a year ago, and I played up until the subscription lapsed without ever having done anything against the ToS or being contacted by anyone official. I let my subscription run out, was never informed that the account was banned (for what reason, I have no idea), and they have no phone CS and are not responding to my petition to let me give them my money. I would also have noticed if an email was ever sent stating that my account was activated by a hacker.
Dear CCP, please advise. Why did you ban an innocent account holder and why won’t you respond to my please to let me give you cash moneys? Sometimes it’s hard being on the player end of things.